WHAT THEY'RE SAYING
We have now used FRL for a number of years. We use them for 2nd placement debts and have been impressed by the value and volume of payments which they secure, when we have failed to collect debts through traditional methods. This is all done with minimal complaints from debtors, the debts are handled in a firm but professional manner by the team at FRL, while their system has allowed us to keep track of the debts we have passed to them.
We engaged with FRL to assist us with our stubborn debtors, which were proving difficult for our current DCA panel to collect or engage with. We have been very impressed with the initial returns on debts that would have historically been classed as uncollectable and subsequently contributed directly to our bad debt provisions. We have also been impressed with the speed of recovery and the debtor engagement levels.
Since moving our collections to FRL from our previous provider, our return on collections has improved significantly. We are particularly impressed with the level of response and feedback received from FRL on individual cases, when collection is not successful. I would not hesitate to recommend FRL.